Guide Dog Gets Refused

July 7, 2020

The 28-year-old businessman from Cardiff, who is blind, claims Uber drivers have left him standing when they see his dog.

He says it is “horrible discrimination” and plans to mount a legal challenge against the firm.

Uber said: “It is totally unacceptable for drivers to refuse to take a guide dog and we investigate every report.”

Mr Williams’ and other taxi passengers’ experiences are due to be highlighted on BBC programme Rip Off Britain on Tuesday.

He says he has taken to speaking to drivers when booking a cab so they know he has the black Labrador retriever travelling with him.

However, he says he often has to try several before he finds a driver who will take him and his dog.

Sometimes cabbies drive off when they see his dog, while others tell him they are allergic to dog hair and refuse to carry the pair.

Mr Williams has retinitis pigmentosa which causes gradual deterioration in sight.

He has been able to see when drivers leave him standing and he says he has a copy of the unfulfilled bookings recorded in his Uber account.

“It makes you feel like a second-class citizen,” he says.

“It shouldn’t be happening in the 21st Century.”

He likes Uber’s app because he can book and pay for a taxi in one go when he is travelling around the UK.

His firm helps companies to be more inclusive and accessible to people with a visual impairment.

Mr Williams has now taken to trying to book a taxi about an hour before he needs it due to the problems he encounters.

“I’ve been late a number of times,” he says.

He believes drivers turn him away because they are concerned about getting dog hair in their vehicles, although some may have a genuine allergy.

The Royal National Institute of Blind People has published its own guidance about how people can challenge discrimination by taxi drivers via a local authority.

Mr Williams and his lawyer Chris Fry told BBC Radio 4 programme In Touch they were taking legal action against Uber under the Equality Act because the issue was happening frequently.

But they are first awaiting a Supreme Court decision following a separate legal hearing that will decide whether Uber drivers are employees as it will affect how their case will proceed.

Uber told In Touch: “It is totally unacceptable for drivers to refuse to take a guide dog and we investigate every report.

“Licensed private hire drivers must carry service animals in their vehicle.

“We highlight this obligation to all drivers before they start using the Uber app and often send reminders.

“Any driver who’s found to have refused to take a service animal will permanently lose access to the app.”

  • Most Recent News

    Former Victoria man’s diabetic alert dog helps him get back to life

    June 2, 2021

    When Luke Hengen’s diabetes worsened in his early twenties, it stripped him of the outdoor activities where the country kid felt at home. Countless wilderness adventures and years of hard-fought football games took a toll on his body, to the point where he could no longer sense when his blood sugar was too high or […]

    Read more

    Students Get Therapy Dog

    January 8, 2021

    When middle school students return to class on Jan. 11, they’ll find a new face at the door: Daisy. Daisy is a therapy dog and the personal pet of Rob Kreger, principal of the Rock L. Butler Middle School. The five-year-old golden retriever is not a school pet or mascot, but rather a working dog […]

    Read more

    Therapy Dogtor

    January 8, 2021

    Last March, Caroline Benzel, a third-year medical student, began to notice the stress and discomfort her nurse friends were feeling from the pressures of the ongoing Covid-19 pandemic. “[Personal protective equipment] can be really rough on the skin,” Benzel, 31, tells PEOPLE. Benzel and her 3-year-old Rottweiler, Loki (who’s also a therapy dog) hatched a […]

    Read more

    Therapy Dog Pups

    January 8, 2021

    When Stanley the miniature fox terrier’s owner passed away, the little dog started a ‘paw-some’ new role – bringing puppy love to some of the Gold Coast’s oldest residents. After Carinity Cedarbrook Diversional Therapist Julianne Staff adopted Stanley, he began visiting the aged care community at Mudgeeraba as a therapy dog. Therapy dogs help to […]

    Read more

    Puppy Cams

    January 7, 2021

    A nonprofit is providing an unusual form of therapy for those on the front lines of the coronavirus pandemic – puppy cams! “You spend five minutes with a puppy and try not to smile,” said registered nurse Robin Lingg Lagrone. Lingg Lagrone says watching little furballs wag their tails and prance on their paws helps […]

    Read more

    Pet Committee

    January 7, 2021

    When Moore County’s school doors were abruptly closed earlier in 2020, two- and four-legged volunteers from the Moore County Citizens’ Pet Responsibility Committee (PRC) were in their 12th year of presenting a six-session Pet Responsibility Education Program for fourth-graders. The PRC quickly shifted gears and placed its program materials online as part of a home […]

    Read more

    The Right Rescue Dog

    January 7, 2021

    If your New Year’s resolution is to add a canine family member, good for you. Somewhere out there is the perfect puppy or adult dog for your family. You have a lot of things to think about when you begin to look for that new family member, puppy or dog? Large or small? Purebred or […]

    Read more

    Police Dog Attack

    January 7, 2021

    A resolution headed to the Duluth City Council on Monday could put to rest a lawsuit filed by Teri Lynn Ehlers, an employee of the Patch Motel, who was bitten by a Duluth police dog named Oakley. Former Duluth Police Officer Marc Johnson was a registered guest of the Warroad establishment May 28, 2018, when […]

    Read more

    PAWS With A Cause

    January 7, 2021

    Pebble Hill Plantation and the Thomas County Public Library are pleased to announce the upcoming Enlightening Bites program, “PAWS With a Cause,” on Friday, January 8, 2021 at noon in the Flipper Room of the Library. The program is being presented by Jeri Anderson, field representative. Anderson is recently retired from the City of Monticello, […]

    Read more

    Police Canine Team

    January 7, 2021

    Kingston Police revealed in a news release late Wednesday afternoon that they’ve been keeping a four-legged secret for roughly three months. The force announced it added a second canine unit, with the arrival of police service dog Dak this past October. He is working with Const. Jeff Dickson, while police service dog Bask is working […]

    Read more

    More Recent News